Refund policy

Thank you for shopping with SMWX. We strive to ensure your complete satisfaction with every purchase. Please note that all sales are final, and we do not accept returns or exchanges, except in cases where the item received is damaged or defective upon arrival. If you receive a damaged or defective item, please contact us within 7 days of receiving your order to initiate a resolution. Our team will assess the situation and provide further instructions for return or replacement if applicable.

For any questions regarding our return policy or to report a damaged or defective item, please contact our customer service team at SMWX at the following email address info@smw-x.co.za

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.