Refund policy

Returns and size exchanges

You may request a return for a refund or a size exchange of standard SMWX merchandise within 14 days after delivery if the item is unused and unworn. For voluntary change-of-mind returns, you pay the direct return postage. Size exchanges depend on stock availability; if your requested size is unavailable, you may choose a refund instead.

How to request a return

Email info@smw-x.co.za with your order number or proof of purchase, the item concerned and whether you would like a refund or size exchange. We will provide return instructions and the appropriate return address. For damaged, defective or incorrect items, please describe the problem and include photographs if available. You can also contact us on +27 71 986 5119.

Damaged, defective or incorrect goods

Please inspect your order when it arrives and tell us about any problem as soon as reasonably possible. SMWX will cover the applicable return costs for damaged, defective or incorrectly supplied goods. The 14-day window and unused or unworn condition above do not restrict your statutory rights.

Where section 56 of the Consumer Protection Act applies, qualifying goods that fail to meet the statutory quality standards may be returned within six months after delivery, without penalty and at our risk and expense. You may choose repair, replacement or a refund as provided by that Act. This does not limit any other applicable rights or remedies.

Online cancellation rights

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel an online purchase without giving a reason or paying a penalty within seven days after receiving the goods. Only the direct cost of returning the goods may be charged. Payments must be refunded in full within 30 days after cancellation. Statutory exceptions apply, including books and personalised goods; these exceptions do not remove any separate rights offered by our voluntary returns policy above.

Refunds and your rights

For voluntary returns, we will confirm the return and refund arrangements after receiving and checking the item. Statutory refunds will be handled within the periods required by applicable law. Nothing in this policy excludes or limits your rights under South African consumer law, and any statutory rights take precedence over conflicting conditions in this policy.